Privacy Policy

Privacy Policy for Trafam Travelotouch Pvt Ltd

Effective Date: December 01, 2024

At Trafam Travelotouch Pvt Ltd (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, [insert website URL, e.g., www.travelotouch.com], or use our services. By accessing our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, and postal address when you book a trip, submit a form, or contact us.
• Travel Preferences: Details about your travel plans, such as destinations, dates, and accommodation preferences.
• Payment Information: Credit/debit card details or other payment information required to process bookings (processed securely via trusted third-party payment gateways).
• Identification Details: Passport details, visa information, or other identification documents required for travel bookings, where applicable.

Non-Personal Information

• Usage Data: Information about how you interact with our website, including IP address, browser type, operating system, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

Information from Third Parties

• We may receive information from travel agents, partners, or third-party platforms (e.g., booking engines) when you use their services to connect with us.

2. How We Use Your Information

We use the collected information to:

• Process and manage your travel bookings and inquiries.
• Provide personalized travel recommendations and services.
• Communicate with you about your bookings, offers, or updates.
• Improve our website, services, and customer experience through analytics.
• Comply with legal obligations, such as maintaining records for tax or regulatory purposes.
• Send promotional emails or SMS about travel deals, with your consent (you may opt out at any time).

3. How We Share Your Information

We do not sell or rent your personal information to third parties for marketing purposes. We may share your information in the following cases:

• Service Providers: With trusted third parties (e.g., hotels, airlines, payment processors) to fulfill your travel bookings.
• Legal Compliance: When required by law, such as responding to court orders or regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, and we will notify you of any such change.
• Travel Partners: With travel agents or partners to coordinate your travel arrangements, with your consent.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Secure Sockets Layer (SSL) encryption for data transmission.
• Regular security audits and updates to our systems.
• Restricted access to personal data by authorized personnel only.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under applicable laws, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, commonly used format.

To exercise these rights, please contact us at [insert contact email, e.g., info@travelotouch.com].

6. Third-Party Links

Our website may contain links to third-party websites (e.g., booking platforms, airline websites). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.

7. Cookies Policy

We use cookies to:

• Enhance user experience (e.g., remembering your preferences).
• Analyze website traffic and performance.
• Deliver targeted advertisements.

You can disable cookies through your browser settings, but this may affect the functionality of our website.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, booking-related data may be retained for accounting or legal compliance purposes.

9. International Data Transfers

As a travel company, we may transfer your information to service providers or partners located outside India (e.g., for international bookings). We ensure such transfers comply with applicable data protection laws and include appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Trafam Travelotouch Pvt Ltd
Plot No. 336, Second Floor, Udyog Vihar, Phase-IV,
Gurugram, Haryana 122015, India
Email: info@travelotouch.com
Phone: 08799704079

12. Grievance Redressal

If you have any grievances regarding the handling of your personal information, please contact our Grievance Officer:
Name: Mr. Anil
Email: support@travelotouch.com
Address: Plot No. 336, Second Floor, Udyog Vihar, Phase-IV, Gurugram, Haryana 122015, India

We will address your concerns promptly in accordance with applicable laws.